City Hospital
45 MODEL COLONY,SRI GANGANAGAR, RAJASTHAN-335001, PH0NE: 154-2461641, MOBILE: +91-94610-78765

Patient Charter

Access to hospital services
You have the right in a medical emergency to be admitted immediately to the hospital. In cases other than an emergency, you will be placed on a waiting list if you cannot be admitted to the hospital immediately. If you are on a waiting list and are concerned about your condition, you should consult your family doctor who can then request that your condition be reviewed by your hospital consultant.Where a recommended medical procedure is not available in the hospital, you will have the right to ask your hospital consultant to transfer you elsewhere where the procedure is available.

You have the right, should your admission be cancelled by the hospital, to receive adequate and timely notice of such cancellation. However, in exceptional cases arising from emergency pressures or staff illness, your operation may have to be cancelled at very short notice. In these circumstances, the hospital will make every effort to contact you in advance.

You have the right, in the event of a cancellation, to be given a new appointment for an early date and to be treated on a priority basis.

Out-Patient services
You have the right, when your family doctor refers you to hospital for an out-patient appointment, to:
receive confirmation within a reasonable time of the date of your first appointment
be given an individual appointment time
be seen by a consultant or senior doctor on your first appointment
If you feel your condition has not improved, you should consult your family doctor who can, if necessary, take up the matter with the hospital.

You have the right, should your appointment at an out-patient department be cancelled by the hospital, to receive adequate and timely notice of such cancellation and to be given a new appointment on a priority basis.

You have the right to be treated in a courteous manner at all times by every member of staff.

Visiting Arrangements
You have the right to receive visits from your relatives and friends, including children. The hospital must ensure that visiting arrangements are flexible, consistent with the nature of your illness and the needs of other patients.

Religious Beliefs
You have the right to be treated with respect for your religious beliefs and philosophical beliefs.

You have the right to have your privacy respected, especially when the nature of your clinical condition is being discussed with you or your relatives by hospital staff.

Information concerning your treatment
You have the right to be informed of the name of the consultant under whose care you are being placed, and, if you are to be referred to another consultant, you have the right to be informed of the reasons for such referral.Your have the right to be informed of the nature of your illness or condition in language which you can fully understand, and to be informed concerning:
The results of your tests and x-rays
The purpose, method, likely duration and expected benefit of the proposed treatment
Alternative forms of treatment
Possible pain or discomfort, risks and side-effects of the proposed treatment

Consent to treatment
Generally, treatment should only be given to a patient with his or her informed consent or, in the case of a child, the consent of a parent or guardian. You may request the presence of a person or persons of your choosing during the procedure for granting consent. The consent form you are asked to sign should clearly state the nature of procedures to be undertaken.

Only in cases where a patient lacks the capacity to give or withhold consent, and where a qualified medical doctor determines that treatment is urgently necessary in order to prevent immediate or imminent harm, may treatment be given without informed consent.

You have the right to total confidentiality in respect of your medical records.You have the right to request the hospital to made details of your relevant medical records available to you. Hospitals will normally meet your wishes in this regards, except where it would be considered that this would cause serious harm to your physical or mental health. In such circumstances, the information may be communicated through a health professional, normally your family doctor.

Teaching and Research
You have the right to refuse to participate in the teaching of medical students by your consultant. Your permission must be sought before a consultant can involve you in the teaching of students. However, your co-operation would be important in view of the need to ensure that future doctors obtain the best possible training.

You have the right to refuse to take part in any clinical trials or research covering the use of new drugs or medical devices. Clinical trials and experimental treatment should never be carried out with out your informed consent being obtained by the hospital or medical personnel

You have the right on your discharge from hospital to have our self and your family doctor informed of the nature of your condition, the treatment you received while in hospital, the medication required by you, and the arrangements for any further attendance at the hospital.

You have the right to complain about any aspect of hospital service, to have the complaint investigated, and to be informed of the outcome as soon as possible.

Your hospital has detailed complaint procedures in place and should publicise these prominently throughout the hospital, together wit the name and telephone number of the hospital's designated Complaints Officer.

You have the right, where your complaint is not resolved to your satisfaction, to have the matter referred to the hospital's Complaints Committee.

The hospital's complaints procedures are without prejudice to your statutory rights to complain to the Ombudsman, the Medical Council, or An Bord Altranais (The Nursing Board).

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